Returns & Exchanges

At Cane-line, we strive to ensure your outdoor and indoor living spaces are perfect, offering a 14-day return window for items in their original, unused condition. If you are not completely satisfied with your high-quality furniture, we provide a streamlined process to handle your return or exchange efficiently.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team within 14 days of receiving your order to request a Return Merchandise Authorization (RMA) number and provide your order details.

• 2.
  Prepare the Package

  Carefully pack the items in their original Cane-line packaging, ensuring all protective materials are included to prevent damage during transit.

• 3.
  Arrange Collection

  Once your return is authorized, we will assist in scheduling a professional carrier pickup for large furniture items or provide a shipping label for smaller accessories.

• 4.
  Inspection and Refund

  After our warehouse team inspects the returned goods for quality assurance, your refund will be processed to the original payment method within 10 business days.